Refund and Return Policy

Effective Date: March 12, 2025

At SilverNovas, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Return Policy provides clear guidelines for returning or exchanging products.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused and in its original packaging.
  • The return request must be made within 30 days of the purchase date.
  • The item must include all original tags, manuals, and accessories.
  • Customized or engraved products are non-refundable unless defective.

2. Non-Returnable Items

We do not accept returns on:

  • Items damaged due to misuse or improper handling.
  • Products without original packaging or missing components.
  • Final sale or clearance items.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at contact@https://silvernovas.xyz/ with your order details and reason for return.
  2. Receive Authorization: Our team will review your request and provide a return authorization.
  3. Ship the Item: Send the product to 4770 Tenmile, Virginia, Norfolk, United States with the provided return label.
  4. Inspection & Approval: Once received, we will inspect the item and notify you of the approval or rejection of your return.

4. Refund Policy

  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • Shipping costs are non-refundable unless the return is due to a defect or our error.
  • If your refund is delayed, please check with your bank or credit card provider.

5. Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost. Contact us within 7 days of receiving your order to request an exchange.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please:

  • Take photos of the item and packaging.
  • Contact us within 48 hours of delivery to report the issue.
  • We will arrange for a replacement or refund as applicable.

7. Contact Information

📍 Address: 4770 Tenmile, Virginia, Norfolk, United States
📞 Phone: 757-892-8974
📧 Email: contact@https://silvernovas.xyz/
🌐 Website: https://silvernovas.xyz/

We appreciate your trust in SilverNovas and strive to provide a seamless shopping experience. If you have any questions, feel free to reach out to our support team. 🚀