Delivery Policy
Effective Date: March 12, 2025
At SilverNovas, we are committed to delivering your luxury watches safely and efficiently. This Delivery Policy outlines our shipping methods, estimated delivery times, and other important details regarding your order.
1. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- If an item is out of stock or requires additional processing time, we will notify you via email.
2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options based on your location and preference:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-10 business days | US & International |
| Express Shipping | 2-5 business days | US & Select Countries |
| Overnight Shipping | 1-2 business days | US Only |
- Delivery times are estimates and may be affected by external factors such as customs delays, weather conditions, or carrier issues.
- Tracking details will be provided via email once your order has been shipped.
3. Shipping Costs & Taxes
- Shipping fees are calculated at checkout based on the destination and selected shipping method.
- International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order directly on the carrier’s website or through our Order Tracking page.
5. Delivery Issues & Delays
- If your order is delayed beyond the estimated delivery time, please contact our support team at contact@https://silvernovas.xyz/.
- SilverNovas is not responsible for shipping delays caused by customs, weather, or courier service disruptions.
6. Lost or Stolen Packages
- If your package is marked as delivered but not received, please check with neighbors or your local post office.
- If the package is lost or stolen, contact us within 48 hours of the delivery date for assistance. We will work with the courier service to resolve the issue.
7. Address Accuracy
- Customers are responsible for providing an accurate and complete shipping address.
- SilverNovas is not liable for delivery failures due to incorrect address details.
8. Contact Information
📍 Address: 4770 Tenmile, Virginia, Norfolk, United States
📞 Phone: 757-892-8974
📧 Email: contact@https://silvernovas.xyz/
🌐 Website: https://silvernovas.xyz/
By placing an order with SilverNovas, you acknowledge and agree to this Delivery Policy. If you have any concerns, feel free to contact us! 🚀